Privacy Policy

1. Overview & Scope

HEX Automation Services (operating under the primary brand HAS) provides software development, autonomous AI agent architecture, and business workflow automations. This Privacy Policy governs all data collected through our public website, project intake forms, interactive AI solutions consultant, direct email correspondence, and verified commercial contracts.

2. Information We Collect

When you submit a project inquiry, request a quote, or engage in custom development, HAS may collect:

• Contact Details: Full name, business or company name, email address, WhatsApp/phone number, and Discord username.
• Project Specifications: Selected services, business requirements, workflow scope, estimated budget range, and custom implementation notes.
• Transaction Records: Invoicing history, payment status, payment reference numbers, and order delivery logs. (HAS does not store credit card or bank credentials).
• Automated Consultation Transcripts: Non-sensitive interaction logs with our 24/7 AI Solutions Consultant for quote generation and inquiry routing.

3. How We Use Your Information

Your information is used strictly for legitimate commercial and technical execution purposes:

• To evaluate automation feasibility, calculate authoritative quotes, and draft technical project scopes.
• To establish and maintain client accounts in the canonical HAS Business Database.
• To communicate sprint milestones, delivery updates, revision requests, and operational alerts.
• To synchronize transaction and project records with authorized cloud data layers for accounting and fulfillment.

4. Data Protection & Security Standards

HAS enforces strict Level 7 Data Security & Isolation Standards:

• Zero Data Selling: We do not sell, rent, or trade client information to third-party advertisers or data brokers under any circumstance.
• Automated Secret Scanning: All intake forms, tool executions, and client records are monitored by automated secret detection utilities to block accidental storage of sensitive passwords or private API keys.
• Sanitized Input Handling: Data inputs are neutralized to prevent formula injection and malicious script execution.

5. Third-Party Infrastructure & Processors

To deliver reliable digital infrastructure, HAS utilizes trusted third-party providers:

• Cloud Storage & Database Sync: Google Cloud Platform & Google Sheets via authenticated OAuth for commercial record synchronization.
• Payment Gateways & Processors: Authorized payment processors (such as PayFast) for processing commercial invoices and digital checkout transactions.

6. Data Retention & Client Rights

We retain client project history for as long as necessary to provide ongoing technical maintenance, warranty support, and compliance records. Clients may request an export, update, or deletion of their non-financial business contact records by contacting HAS directly.

7. Official Business Contact

For inquiries regarding this Privacy Policy, data access requests, or operational security questions, please contact: