Return & Refund Policy

1. Nature of Our Services

HEX Automation Services (HAS) operates strictly as a digital software engineering and automation provider. We deliver bespoke software source code, cloud architectures, AI agent workflows, and digital operations templates. Because custom development involves direct engineering labor, server provisioning, and architectural design, refund eligibility is governed by the milestone framework below.

2. Custom Development & Service Engagements

• Cancellation Prior to Sprint Start: If a client requests cancellation before engineering work, environment provisioning, or sprint scheduling has commenced, the 50% deposit is eligible for a full refund minus a 5% administrative and payment processing fee.
• Cancellation During Active Development: Once technical architecture, tool integration, or sprint coding is in progress, the initial 50% deposit is non-refundable as it covers allocated engineering hours and compute infrastructure.
• Post-Delivery & Acceptance: Once custom systems are delivered, deployed to client environments, and verified, all payments are final and non-refundable.

3. Pre-Built Digital Asset Templates

For downloadable or repository-transferred digital products (such as HAS-PRD-0001 and HAS-PRD-0002):

• Due to the immediate availability and intellectual property nature of downloadable source code, sales of Digital Asset templates are non-refundable once access is provisioned.
• Defect Resolution Guarantee: If a template has verifiable syntax defects or missing components, HAS engineers will provide hotfixes or direct technical support within 48 hours of notification.

4. Monthly Maintenance & SLA Retainers

Monthly recurring retainers (HAS-SVC-0005) cover continuous telemetry, prompt maintenance, and uptime monitoring. Clients may cancel recurring maintenance at any time prior to the next billing cycle. Unused portions of the active month are non-refundable.

5. Refund Request & Processing Window

To request a refund review, email our operations desk at hexautomationservices@gmail.com with your Order ID (e.g. HAS-ORD-2026-xxxx) and detailed reason. Approved refunds are credited back via the original payment channel within 5 to 7 business days.

6. Official Contact for Billing Inquiries