Service Delivery & Fulfillment Policy
Last updated: August 2026. This policy outlines our digital delivery protocols, engineering timelines, and acceptance criteria. HAS operates exclusively as a digital services provider with zero physical shipping.
1. Pure Digital Delivery Model
HEX Automation Services (HAS) delivers 100% digital software architectures, AI agents, cloud pipelines, and operations templates. No physical goods or physical shipping are involved in our commercial operations.
All deliverables are handed over electronically via:
- Private Git repository invitation (GitHub / GitLab).
- Direct production container deployment to client cloud environments (GCP, AWS, VPS, Docker).
- Automated encrypted digital archive transfer for pre-built templates.
2. Standard Service Timelines & Delivery Milestones
| ID | Service / Offering | Standard Delivery Timeline |
|---|---|---|
| HAS-SVC-0001 | Custom AI Agent Development | 7–10 Business Days |
| HAS-SVC-0002 | Business Workflow Automation | 5–7 Business Days |
| HAS-SVC-0003 | Discord Server AI Automation | 3–5 Business Days |
| HAS-SVC-0004 | AI/API Integration & Custom Tools | 3–4 Business Days |
| HAS-SVC-0005 | Monthly Maintenance & SLA | Continuous Active Monthly Support |
| HAS-PRD-0001 | Lead Qualifier Agent Template | Instant Electronic Delivery (<24 hours) |
| HAS-PRD-0002 | Discord Community Automation Pack | Instant Electronic Delivery (<24 hours) |
3. Client Dependencies & Timeline Adjustments
Delivery timelines commence upon receipt of the initial deposit and complete technical onboarding details. Timelines are subject to extension if client-dependent items (e.g. third-party API credentials, sample test data, or milestone approvals) are delayed.
4. Acceptance & Verification Window
Following deployment, the client receives a 5 business-day verification window to test all automated workflows against agreed functional acceptance criteria. Any defect identified during this window is resolved by HAS engineers with zero additional billing.
5. Operations & Support Contact
Brand: HAS • AUTOMATE • OPTIMIZE • GROW
Official Email: hexautomationservices@gmail.com
WhatsApp Business: +92 314 1621165
Discord Community: HAS Discord Server
Production Website: https://hasautomation.online